Privacy Policy
Last updated: 22 December 2025
A N MEDIA SARL AU (“A N MEDIA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal data collected through our services.
This Privacy Policy explains how we collect, use, and protect personal information when using our digital communication and automation services.
1. Information We Collect
We may collect the following information when users interact with businesses using our systems:
- Phone numbers voluntarily provided during messaging conversations
- Message content exchanged for the purpose of customer communication
- Basic technical information required to deliver messages (such as timestamps)
We do not collect sensitive personal data.
2. How We Use Information
The information collected is used only to:
- Enable automated customer communication on behalf of businesses
- Capture and forward customer contact details to the relevant business
- Improve reliability and quality of message delivery
We do not sell, rent, or trade personal data.
3. AI-Assisted Messaging
Our services may use AI-assisted systems to help generate responses during customer conversations.
- AI is used only to assist message replies
- No automated decisions with legal or significant effects are made
- Personal data is not used for profiling or advertising purposes
4. Data Storage & Retention
- Data is stored only for the duration necessary to provide our services
- During early service phases, data may be stored temporarily in session-based systems
- We take reasonable measures to protect data against unauthorized access
5. Data Sharing
Personal information may be shared only with:
- The business receiving the customer inquiry
- Service providers strictly necessary to operate messaging infrastructure
We do not share personal data with third parties for marketing purposes.
6. User Rights
Users may request information about their data or request deletion by contacting us at the email below.
7. Contact Information
For any questions regarding this Privacy Policy or personal data, please contact:
A N MEDIA SARL AU
Email: contact@anmediaagency.com
8. Changes to This Policy
We may update this Privacy Policy as our services evolve.
The latest version will always be available on our website.